At NoziDesign, we are dedicated to providing high-quality wooden decoration products and ensuring your satisfaction. If you’re not fully satisfied with your purchase, please review our Refund and Returns Policy to understand your options.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in the original packaging.
  • The return request must be made within 3-5 days of the delivery date.
  • Certain items, such as customized or personalized products, are not eligible for returns unless they arrive damaged or defective.

To initiate a return, please contact us at market@nozidesign.com with your order details and reason for return. We will guide you through the next steps.

2. Non-Returnable Items

Please note that the following items are not eligible for returns:

  • Custom or personalized items
  • Gift cards
  • Items purchased on final sale or clearance

3. Return Process

  1. Contact Us: Email our support team at market@nozidesign.com with your order number, proof of purchase, and reason for the return.
  2. Receive Return Instructions: We will review your request and provide instructions on how to proceed with the return.
  3. Ship the Item Back: Pack the item securely in its original packaging, including any tags or accessories that came with it. Shipping costs for returns are the customer’s responsibility unless the item was defective or incorrect.
  4. Inspection and Processing: Once we receive the returned item, we will inspect it and notify you of the status of your refund.

4. Refunds

Refunds are issued under the following circumstances:

  • For eligible returns, we will process a full refund to your original payment method.
  • Refunds may take [X] business days to appear in your account, depending on your bank or payment provider.
  • If the returned item shows signs of use, damage, or missing parts not due to our error, a partial refund may be issued at our discretion.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at market@nozidesign.com. and we will assist you with the exchange process.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 3-5 days of receiving the item with the following information:

  • Order number
  • Photos of the damaged item
  • Description of the defect or damage

We will review your case and arrange for a replacement or refund as appropriate.

7. Return Shipping Costs

Unless the return is due to an error on our part (e.g., incorrect or defective item), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe and documented delivery of your return.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check with your bank to ensure it’s not pending.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of the above and still have not received your refund, please contact us at market@nozidesign.com.

9. Contact Us

If you have questions about our Refund and Returns Policy or need assistance, please reach out to our customer service team:

Email: market@nozidesign.com